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mr.baker had an appointment at 11:45am and its is now 12:30pm. Your facility is running behind die to an emergency that came in earlier this morning. Mr.Baker starts getting upset and vocalizing his anger in front of all of the other clients who have been waiting a while as well. Then another client gets up and starts to express his anger along with mr.baker. What would you Do? Explain as if you were taking directly to the clients.

Answer :

Answer:

I am sorry you have had to wait longer than expected, but due to our unexpected emergency the Doctor is running behind. Would you like me to reschedule your appt for another time? Or may I get you some coffee or water if you like to continue to wait.

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