Answer :
It is false to say that customers generally prefer talking to a salesperson when they need information than searching the internet.
Generally, customers prefer to talk to sellers when there is no information available about their question on the internet, in addition to this contact being closer and helping to resolve doubts and queries about a product or service.
How should customer service be?
It is essential that the salesperson develop communication skills to serve the customer with quality and cordiality, satisfying their needs and solving their problems, creating a valued relationship and increasing the company's reliability.
Therefore, customer service must have quality, cordiality and ethics.
Find out more about customer service here:
https://brainly.com/question/1286522
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